Redmond Chevrolet — Vehicle Return & Exchange Policy

1. Scope
This policy applies to retail vehicle purchases made at Redmond Chevrolet located at 1701 Cumberland Ave, Middlesboro, KY 40965. Unless otherwise stated in writing at the time of sale, vehicles sold “as-is” are final sale with no right of return or exchange under this policy.

2. Standard Return / Exchange Window
To promote customer satisfaction, Redmond Chevrolet offers the following return/exchange option (at our discretion) for eligible transactions:

  • The buyer may request a return or exchange within 48 hours (2 business days) from the vehicle delivery time, provided the vehicle has no more than 100 miles added (or mileage as defined by the contract) and has not been damaged, modified, or used for commercial purposes beyond normal use.

  • The vehicle must be returned in substantially the same condition as delivered — interior/exterior clean, no new damage, no aftermarket modifications, no unresolved service issues.

  • All original vehicle keys, owner’s manual, accessories, and paperwork must be returned.

  • Financing or lease contracts must be transferred back and cleared, and any trade-in must be restored to the original condition agreed upon at sale.

  • A restocking fee of [insert amount or percentage] may apply to cover depreciation, reconditioning costs, and administrative expenses.

  • This return/exchange option may only be used once per transaction and is subject to dealership approval.

3. Exchanges
If eligible, the buyer may exchange the original vehicle for another vehicle from our inventory.

  • The vehicle being exchanged must comply with the conditions in Section 2.

  • Any difference in price, tax, title, fees, or incentives between the original and replacement vehicle will be settled at the time of exchange.

  • Financing for the replacement vehicle must be approved based on standard credit and dealer guidelines.

4. Non-Eligible Returns

  • Vehicles sold “as-is” without a warranty are not eligible for return or exchange beyond the standard policy above.

  • After the 48-hour window or exceeding mileage/condition limits, all sales are final.

  • Return/exchange rights under this policy do not override the consumer’s rights under applicable state or federal warranty laws.

  • This policy does not apply to vehicles damaged after sale or used contrary to the contract terms (e.g., racing, rental, commercial taxi service).

5. State & Federal Law Disclosures

  • Buyers should be aware that the State of Kentucky does not guarantee a right of return for used vehicle sales simply because of buyer’s remorse.

  • Under the Kentucky Lemon Law, protection typically applies only to new vehicles meeting certain criteria and does not generally apply to used vehicles sold “as-is”.

  • This policy is in addition to, and does not replace, any warranties or legal rights that may apply.

6. Procedure for Requesting a Return/Exchange

  • The buyer must notify Redmond Chevrolet in writing (email or in-person) within the 48-hour window that they wish to invoke the return or exchange option.

  • The vehicle must be returned to Redmond Chevrolet’s lot during normal business hours (Sales: Monday-Friday 9:00 AM–7:00 PM; Saturday 9:00 AM–[insert] PM) for inspection and processing.

  • All documents (sales contract, title assignment, registration, warranty papers, etc.) must be present and transferred back if financing or trade-in were involved.

  • Once inspection verifies eligibility, Redmond Chevrolet will process the return or exchange. Any refund will be credited back after all financing and trade-in obligations are settled.

7. Refunds

  • If approved, any refund due will be processed net of:

    • Fees for registration, title, documentary stamps, taxes, or other government charges that are non-refundable.

    • Restocking fee (if applicable).

    • Adjustments for mileage in excess of allowed limit or for condition damage beyond normal use.

  • Refunds will be processed via the same method as the original payment where possible (less trade-in value adjustments).

  • If the vehicle is financed, refund will cover the payoff or release of the finance contract before the buyer is credited.

8. Trade-In Considerations

  • If a trade-in was part of the original transaction and a return or exchange is approved, the trade-in will be reinstated at the original agreed value, subject to condition verification.

  • If the trade-in has since been sold, destroyed, or otherwise cannot be reinstated in equivalent condition, the buyer may be required to substitute a different trade vehicle of equivalent value or make up the difference in cash.

9. Modifications
This policy may be modified, suspended, or revoked at any time, in whole or in part, by Redmond Chevrolet, provided such change is posted in writing prior to sale. The version of policy in effect at the time of sale will govern the transaction.

10. Contact
For questions or to initiate a return or exchange request, please contact:
Redmond Chevrolet
1701 Cumberland Ave
Middlesboro, KY 40965
Phone: 606-598-2186